We provide free,confidential and impartial advice. Our goal is to help everyone find a way forward, whatever problem they have.

There are many ways you can get advice: 

Get advice online:

Click hereto fill in our get advice form to receive the support you need


Get advice over the phone:

Monday - Friday 10am - 4pm
If you live or work in Gateshead call 03442451288
Outside Gateshead call 03444 111 444
TextRelay users should call 03444 111 445
*Call costs - calls to this service cost the same as calling 01 and 02 numbers.

Get advice in person:

We run on a first come first served basis. We recommend coming between 2/3pm, but please still expect to wait.

Gateshead City Centre

Davidson Building 
Swan Street
NE8 1YG
Monday, Tuesday, Wednesday, Friday 9am - 5pm 
Thursday 9am - 6pm 

Blaydon Outreach

Thursdays 9:30am - 12pm 
Blaydon Library
Wesley Court
Blaydon
NE21 5BT
For advice that concerns form filling ring Adviceline to discuss how we can help: 0344 245 1288